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[Y] Cool! I just need to confirm your contact info and I can get those out to you along with some information about what makes this Kratom company different than any other company Ive seen. CONFIRM: Name, Company, Address, Number, Email.
CONFIRMED | WHERE DID YOU GET MY INFO? | FAQ
Is that enough reasons?(WAIT) Is there something you want from us that I didn't mention?(WAIT)
Q: Do you sell capsules
A: No, rhizOHM does not sell capsules or extracts. Capsules are risky because the FDA says that Kratom is not approved for human consumption and capsules definitely imply human consumption! Extracts are risky because the AKA (American Kratom Association) is actively fighting for Kratom powder BUT against Kratom extracts! They are actually doing a great job of keeping kratom legal but they are doing so by passing the Kratom Consumer Protection Act (KCPA) which prohibits the sale of extracts in the States once it is passed. Your state is not on that list though!
Q: Where do you get your Kratom?
A: All of our kratom comes from Indonesia, but when you buy it from us it is always shipped from our warehouse in the US so that you will not have any shipping problems.
Q: Is your Kratom organically
A: Kratom is native to Indonesia and doesn't require pesticides, and since the land is so fertile it doesn't really need any extra fertilizers. So, it is not "USDA Certified Organic" but it is grown organically.
Q: Are your products Lab-Tested?
A: All of our kratom is batch tested for salmonella and e-coli as well as for heavy metals. You can see our most recent tests at rhizohm.co/lab-testing.html
Q: Is Kratom (Mitragyna Speciosa)
A: Kratom is unscheduled federally and legal in all states except: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Washington D.C., and Wisconsin. You can find out more at rhizohm.co/is-kratom-legal-here.html
Q: How Can I Trust the Quality of
A: All of our kratom is batch tested for salmonella and e-coli as well as for heavy metals. You can see our most recent tests at rhizohm.co/lab-testing.html. Plus, we offer a 30 day Money Back Guarantee! (You must contact us FIRST and receive Authorization and Instructions BEFORE returning a product.)
Q: Why Dont You Answer My
Questions About Using Kratom?
A: Due to FDA regulations we are not allowed to give any instructions or recommendations for Kratom. Kratom is sold as a "Bulk Botanical Ingredient" "AS IS" "Without Warranty for Fitness for Use for a Particular Purpose". The FDA has NOT APPROVED Kratom for use as a food product. (LINK)
Q: Why Are There No Instructions on the Label of My Product?
A: Please see the above answer.
|Retail Packages Ready for Sale:|
|Weight||Retaii||Wholesale||Per Gram||Profit %|
|1000 g (1 kg)||$175||$87.50||$0.0875/g||100%|
|Bulk Kilos Ready for Sale:|
|Weight||Wholesale Each||Discount||Total||Profit %|
Q: What is the Minimum Order Quantity (MOQ)?
A: rhizOHM doesn't have a minimum order requirement to buy wholesale, but you will get deeper discounts if you order more. But, if you want Co-Branded Labels, the minimum order is $500. Did I tell you about Co-Branded Labels yet? YES | NO
Q: What are Co-Branded Labels?
A: This is super cool! I am sure, like everyone these days, you have some customers that come in and buy something never to be seen again right?(WAIT)
Iv'e asked a lot of people why they think that happens and most people either don't know why or figure that the person is not local. Why do you think this happens? (WAIT)
Well one reason that effects every store these days is that people want to shop on their phones from their couch while they "Netflix and Chill"! Your customer can do that BECAUSE I bet almost every product you sell has a label on it that includes the Brand Name and a Website Address or Phone Number right? (WAIT)
So, what is one of your best selling products? (WAIT)
OK, if your customer goes to the website or calls the number on the product they just bought IN YOUR STORE and instead buys the next one directly from the manufacturer or even from your competition, HOW MUCH OF THAT PAYMENT DO YOU GET? (WAIT)
EXACTLY! And this is where rhizOHM's Co-Branded Labels come in: if you spend $500, just once, rhizOHM will package your order with labels that say "(USE-STORE-NAME).rhizOHM.co on them and 1-844-RHIZOHM with a special extension number. Now, anytime one of your customers tries to order using the web address or phone number on your Co-Branded products THAT PURCHASE IS TRACKED and YOU STILL GET PAID 30% of that cash! How's that sound? (WAIT)
Guess what happens when they order directly from rhizOHM in the future? (WAIT)
YOU - GET - PAID.... they are YOUR CUSTOMER FOR LIFE!!! If rhizOHM gets paid, YOU GET PAID! What other company offers that in your store? (WAIT)
Did that make sense? What do you want to do now?
Q: How Can I Get in Contact With Customer Service?
A: We make ourselves available via Chat (on site), Messenger (m.me/rhizohm), Facebook (fb.me/rhizohm), Email ([email protected]), and Phone (844-RHIZOHM ext. 800, 844-744-9646 ext. 800). All of these can be found on our website.
Q: Do you offer Consignment? (Net30)
A: We used to offer consignment but our account told us that it made things to complicated BUT, we do offer "Net30" terms. Are you familiar with that?
YES | NO
[Y] Great, the short version is: pay before 30 days and you get 50% off of retail, pay after 30 days and get 40% off of retail, return it in less than 30 days and pay nothing, but if you do not pay in 45 days then you owe for the product at full retail price! But, don't worry, you will be contacted as a reminder when it gets close to any of these times.
[N] Great, well the way it works with them is that you make a purchase but you do not have to pay until 30 days after you place the order! If you pay before the 30 days is over then you get the full 50% wholesale discount, but if you pay after 30 days you only get a 40% discount. During that 30 days you can also decide to return all of the product in the same shape it was in when they sent it to you and PAY NOTHING! (If you don't pay in 45 days though and don't return the product then you will owe them for the full retail price.)
Q: How Do I Use the e-Check/ACH Payment System and Is It Secure?
A: No company that sells Kratom can accept any type of Cards (credit, debit, pre-paid) as payment and can not use any of the mainstream payment apps (PayPal, CashAPP, Zelle, etc.). If you value your freedom to do business with whoever you choose, the BEST WAY to make a payment that isn't being censored is by using an e-check/ACH. All you need is the routing number and account number of your bank. You can get this information from the bottom of a paper check or by logging in to your online banking account. This information is securely transmitted to the bank via a trusted 3rd party gateway and is not stored on our website or by us at all.
The checkout page where you enter these numbers is fully encrypted using the same technology your bank uses (SSL), and sent securely (encrypted) so that no information can be stolen by an unauthorized third-party. You can verify that the page is secure by noticing the lock icon to the left of the URL bar in your browser.
Q: Why is My Order on still "Awaiting Processing"?
A: We do not ship product until your funds have cleared our bank. If your order has been in "Awaiting Payment" status for more than 2 days please contact us.
Q: I Am Dissatisfied - How Can I Return My Product(s)?
A: In order to receive a refund or an exchange (of equal or lesser value) YOU MUST RETURN THE PRODUCT WITHIN 15 DAYS OF RECEIVING THE PRODUCT (as indicated BY THE SHIPPING COMPANY). In such cases, YOU ARE REQUIRED TO PAY ALL RETURN SHIPPING. For products that you return un-opened: You will receive a refund of each items value as recorded on the invoice for the order in question IN THE SAME FORM OF PAYMENT AS USED TO PURCHASE YOUR PRODUCT EXCEPT IF YOU PAID IN BITCOINS OR ALT-COINS: If you paid for your purchase in Bitcoins or Alt-coins, You will receive a refund in US DOLLARS EQUAL TO THE US DOLLAR TOTAL OF YOUR INVOICE AS IF IT WAS PAID FOR IN US DOLLARS. For products that you return opened: You will receive a refund of each items value as recorded on the invoice for the order in question IN STORE CREDIT ONLY. IF YOUR SHIPMENT WAS LOST: If the tracking number we sent you indicates that the shipment was never delivered then we will contact the shipping company and verify. If this is verified as true, then we will re-ship your order to you or give you a refund AT OUR SOLE DISCRETION. IF YOU DO NOT RECEIVE THE CORRECT ITEM: If you have received the wrong item, then we will replace your order with the correct item once we receive the wrong item back from you. We will provide you with a pre-paid shipping label and ALL PACKAGES MUST BE UNOPENED AND UN-TAMPERED WITH.
Q: How Fast Do You Ship - Why Hasnt My Order Shipped Yet?
A: If you are a new customer, we will not ship your order until your payment clears our bank. If you are a returning customer, we will ship your order on the day that you place it AS LONG AS the total dollar value is the same or less than the average of your previous orders. Once you have become a regular customer with us we MAY ship your orders of any value the same day AT OUR DISCRETION. Note: if your order misses the shipping cut-off for that day it will ship on the next business day. We ship Monday through Saturday, except Sundays and national holidays.
If your order is still "Awaiting Payment" or "Awaiting Processing" after 2 business days, please contact us.
Q: Why Hasnt My Tracking Number Updated Yet Shipping Label
A: When a tracking number says shipping label created it means the label has been printed but it has not been scanned yet by USPS. Sometimes the USPS misses scanning the label and you may not see an update on the tracking number even though it is actually in transit. The tracking number will update as soon as they scan it at the next stop along the route, unless they miss it again! If you are notified that your order has Shipped, but the tracking number has not updated in 24 hours, let us know.
Q: My Package Says Delivered but I Never Received it?
A: If your tracking number says that the package was delivered to the right address, but you have not received it, please ask others at your residence first. It is possible that a neighbor may also have accidentally received your package. Once we ship the package it is your responsibility to contact the USPS for more information if there was a mistake on their end. After you have contacted them, if you still need assistance contact us and we will try our best to help you.
Q: My Package Was Delivered to the Wrong Address?
A: Please contact USPS FIRST and then contact us with what you have found out and we will do our best to resolve the problem.
Q: I Need to Change or update My Address?
A: Our website automatically corrects minor shipping address errors, but if you think you typed the wrong address please get in touch ASAP. If we have not shipped your order yet then we can easily change your address, if it is already sent there may be a chance to change it before it gets to its destination. Once it has been delivered to the wrong address then you will need to contact USPS yourself and find out if it is being returned to sender. If it is not being returned to sender than you may need to contact the person who lives at that address. We are not responsible for packages that are lost due to your mistake, but will try to help.
Phone: (+1) 844.rhizOHM ext. 800
Email: [email protected]
578 Sutton Way
Grass Valley, CA